Privacy Policy

Last Updated: August 29, 2026

At Mithraya Blends, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, contact us or place an order, we may collect information such as:

Personal Information

Full Name
Billing and Shipping Address
Phone Number
Email Address

Order Information

Products purchased
Order details
Delivery information
Payment-related information required to process your order

Technical Information
We may automatically receive certain information about your device and website activity, such as browser type, device type, IP address, pages visited and general usage information.

2. How We Use Your Information

We may use the information collected to:

Process and deliver your orders
Confirm and provide updates about your orders
Respond to enquiries and customer support requests
Communicate with you through phone, email or WhatsApp when required
Improve our website, products and customer experience
Manage payments and transactions
Prevent fraudulent or unauthorized activities
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed through third-party payment service providers such as Razorpay or other payment gateways enabled on the website.

Mithraya Blends does not intentionally store your complete debit card, credit card, UPI or banking credentials on its own servers. Payment information is handled by the relevant payment gateway according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better browsing experience.

Cookies may help us remember certain preferences, maintain shopping-cart functionality and understand how visitors interact with our website.

You can control or disable cookies through your browser settings, although some website features may not work properly as a result.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers only when required to operate our business, including:

Payment gateway providers
Shipping and delivery partners
Website and technology service providers
Analytics and marketing service providers
Government or legal authorities when required by law

These parties may receive only the information necessary to perform their specific services.

6. WhatsApp Communication

If you contact Mithraya Blends through WhatsApp, your communication may be processed through WhatsApp and its related services. Information shared through WhatsApp will be used to respond to your enquiry, assist with orders or provide customer support.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, alteration or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer support, accounting, legal and regulatory requirements.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

9. Your Privacy Choices

Depending on applicable laws, you may have the right to request access to, correction of or deletion of certain personal information held by us.

You may also contact us regarding concerns about how your personal information is being used.

10. Third-Party Links

Our website may contain links to third-party websites, services or social media platforms.

Mithraya Blends is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements or privacy practices.

Any updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For any questions, concerns or requests regarding this Privacy Policy, please contact us:

Mithraya Blends
Sivadharshini M

Address:
Sai Sankalp
Plot No. 272, 2nd Street
Maxworth Nagar, S. Kolathur
Kovilambakkam, Chennai – 600 117
Tamil Nadu, India

Phone: 73059 73543

Email: Use the official business email configured for your Shopify store.

Our Commitment

At Mithraya Blends, we value the trust you place in us. We are committed to handling your information responsibly while providing a safe, reliable and enjoyable shopping experience.

Traditional Taste. Pure Ingredients. Made With Love.