Terms & Conditions

Last Updated: August 29, 2026

Welcome to Mithraya Blends. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website.

1. About Our Website

This website is operated by Mithraya Blends, owned by Sivadharshini M.

Our website provides information about and facilitates the purchase of homemade food products, health mixes, spice powders and natural wellness products.

2. Acceptance of Terms

By accessing our website, creating an account, placing an order or otherwise using our services, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on our website are accurate.

However, actual product packaging, appearance, colour or presentation may vary slightly from the images shown online.

Product information is provided for general informational purposes. Customers should carefully review the product label and ingredients before use, particularly in case of allergies or dietary restrictions.

4. Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed, updated or discontinued at any time without prior notice.

Any applicable shipping charges, discounts or promotional offers will be displayed during the ordering process.

5. Placing an Order

When you place an order through our website, you agree to provide accurate and complete information, including your name, contact number, billing address and delivery address.

After an order is placed, you may receive an order confirmation through the contact details provided.

Mithraya Blends reserves the right to accept, cancel or refuse an order in certain circumstances, including product availability, pricing errors, suspected fraudulent activity or incorrect customer information.

6. Payment

We may offer payment options such as online payment and Cash on Delivery (COD), depending on availability and applicable conditions.

Online payments may be processed through third-party payment providers such as Razorpay or other payment gateways enabled on our website.

Mithraya Blends does not control the policies or systems of third-party payment providers.

7. Shipping and Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Delivery timelines may vary depending on the destination, courier service, weather conditions, holidays and other circumstances beyond our control.

While we make reasonable efforts to dispatch orders on time, we cannot guarantee delivery by a specific date unless expressly confirmed.

Customers are responsible for providing a correct and complete delivery address and reachable phone number.

8. Order Cancellation

Order cancellation may be allowed only before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Any applicable refund for an approved cancellation will be processed according to our Refund Policy and payment-provider timelines.

9. Returns and Refunds

Returns, replacements and refunds are subject to our Return & Refund Policy.

For food, health mix and personal-care products, returns may be restricted for hygiene, safety and product-integrity reasons.

Customers should inspect their order upon delivery and contact us promptly if the product is damaged, incorrect or has another qualifying issue.

10. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact Mithraya Blends as soon as possible with your order details and relevant photographs or videos where required.

We will review the issue and provide an appropriate resolution in accordance with our applicable policies.

11. Product Usage and Customer Responsibility

Customers are responsible for reading product labels, ingredients, directions and warnings before using any product.

Customers should consider their own dietary requirements, allergies and personal circumstances before purchasing or using a product.

Mithraya Blends does not guarantee that any product will be suitable for every individual.

12. Intellectual Property

All content on this website, including text, photographs, logos, graphics, product images, designs, branding and other materials, is owned by or licensed to Mithraya Blends unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish or commercially use any website content without prior written permission.

13. Website Use

You agree not to:

Use the website for unlawful purposes
Provide false or misleading information
Attempt to interfere with the website's security or functionality
Introduce harmful software or malicious code
Access or attempt to access restricted areas without authorization
Misuse customer accounts, offers or promotional codes

We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

14. Promotions and Coupon Codes

Promotional offers, discounts and coupon codes may be subject to specific terms, validity periods, minimum order values or other conditions.

Unless specifically stated otherwise, promotions cannot be combined and may be modified or withdrawn at any time.

Only one coupon may be applied per order unless explicitly permitted.

15. Third-Party Services and Links

Our website may use third-party services including payment gateways, courier partners, analytics services, social media platforms and other technology providers.

The use of such services may be subject to the respective third party's terms and policies.

We may also provide links to external websites. Mithraya Blends is not responsible for the content, availability or privacy practices of third-party websites.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Mithraya Blends shall not be responsible for indirect, incidental or consequential losses arising from the use of the website or inability to use the website.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures or third-party service interruptions.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free operation at all times.

Website features, products, prices and services may be modified, suspended or discontinued without prior notice.

18. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

19. Changes to These Terms

Mithraya Blends may update these Terms & Conditions from time to time.

Any revised terms will be published on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these terms or the use of this website shall be subject to the applicable jurisdiction of the relevant courts.

21. Contact Us

For questions regarding these Terms & Conditions, orders or website services, please contact:

Mithraya Blends
Sivadharshini M

Address:
Sai Sankalp
Plot No. 272, 2nd Street
Maxworth Nagar, S. Kolathur
Kovilambakkam, Chennai – 600 117
Tamil Nadu, India

Phone: 73059 73543

Our Commitment

At Mithraya Blends, we aim to provide a transparent, reliable and enjoyable shopping experience while bringing traditional taste, quality ingredients and natural goodness to your home.

Traditional Taste. Pure Ingredients. Made With Love.